Terms and Conditions

Terms and Conditions


Deliveries

We use all major couriers to Europe & Overseas, we will advise at the time of dispatch by email tracking details and which courier has been selected, we aim to deliver within 3/5 days.

Delivery Charges for each order
UK Standard deliveries by Royal Mail on a 'signed for basis' 2-3 Days FREE

United Kingdom Next Day before 1pm GBP 5.00 Royal Mail (FREE spend £249+)
Southern Ireland GBP 5.00 (FREE spend £249+)
Eurozone Flat Rate GBP 25.00 (FREE spend £249+)
European Countries GBP 25.00 (FREE spend £249+)
USA and Canada GBP 25.00(FREE spend £249+)
Rest of the world GBP 30.00(FREE spend £249+)

*** We regret we are unable to dispatch items to some countries please see the list


Deliveries to non EU countries.

UK VAT currently 20% will not be charged.
Please be aware that local tax or duty may become payable to the courier if applicable at the point of delivery.
Channel Islands will not be subject to VAT.

Terms and conditions

We use all major couriers to Europe & Overseas, we will advise at the time of dispatch by email tracking details and which courier has been selected, we aim to deliver within 3/5 days.

Deliveries
UK Standard deliveries by Royal Mail on a 'signed for basis' 2-3 Days FREE


Delivery Charges for each order

United Kingdom Next Day before 1pm by Royal Mail £5.00 (FREE £249+)







Southern Ireland
GBP 5.00 (Free until 23rd December)
Eurozone Flat Rate GBP 25.00 (Free £249+)
European Countries GBP 25.00 (Free £249+)
USA GBP 25.00 (Free £249+)
*** We regret we are unable to dispatch items to some countries please see the list
Deliveries to non European countries
UK VAT currently 20% will not be charged at checkout.
Please be aware that local tax or duty may become payable to the courier if applicable at the point of delivery.
Channel Islands will be subject to a full VAT refund on any purchase or if an email order you will be advised of the net figure over the telephone.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us Francois Bouttier Studio, 5 Shirehall Plain, Holt Norfolk, NR25 6BG UK. Telephone: +44 (0) 1263711148 Fax:+44 (0) 1263861641 Email: info@francoisbouttier.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery) other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may hold reimbursement until we receive the goods back.

You shall send back the goods or hand them over to us at Francois Bouttier Studio, 5 Shirehall Plain, Holt, Norfolk, UK. without undue delay and in any event not later than 14 days from the date on which communicate your cancellation from the contract to us, the goods must be in there original condition with labels intact. The deadline is met if you send back the goods before the period of 14 days has expired .
IMPORTANT INFORMATION IN RETURNING GOODS
CONSUMER CONTRACT REGULATIONS SECTION 34 SUB SECTION (9) 2013

(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

(10) An amount that may be recovered under paragraph (9)—

(a)may be deducted from the amount to be reimbursed under paragraph (1);

(b)otherwise, must be paid by the consumer to the trader.

(11) Paragraph (9) does not apply if the trader has failed to provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2.

(12) For the purposes of paragraph (9) handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.


Exchange

If your item is to be exchanged and not in stock, we will inform you by telephone and/or email. Any payments made will be automatically refunded. You must return any items within 14 business days of the date the order was received, we will not charge for the re-sending of an item for exchange, any costs incurred in returning goods will be at your expense. We recommend you send any goods on a signed for basis, if you are unsure of sizes, please call us prior to processing your order so we may help.

Returns received after 14 business days from the date you acquired possession of goods will be accepted at our discretion any further postage costs incurred will be at your expense.




All complaints regarding goods, delivery times, service, or if you feel that you have not been treated in a fair and reasonable manner should be notified by Post within 7 working days of receipt of goods to: Francois Bouttier Studio, 5 Shirehall Plain, Holt, Norfolk, NR25 6BG
You can also contact us by email: info@francoisbouttier.co.uk or by phone on 01263 711148 Fax 01263 861641

Any complaints are dealt with in strict confidence and will be confirmed by post, telephone or email within 7 working days of the complaint.

All prices on the website are inclusive of UK VAT but exclude non UK postage and packing.

Security

You will be transferred to the Sagepay or Paypal secure website to enter your card and address details or your Paypal account if applicable based on your payment selection

sagepay & Paypal are one of the largest credit card processing companies in the world.

If you do not feel happy entering your credit card number, please do give us a call on 01263 711148 and we will process your order over the phone.

Privacy Policy
We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The type of information we will collect about you includes: Your Name, Address, Telephone Number, E-Mail Address, Credit/Debit Card details (for telephone orders only)

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. Any personal information which we hold will be held securely in accordance with our internal security policy.
We use your email address to send acknowledgement of orders.

Your email address is confidential and will not be passed to third parties, unless ordered otherwise by an official body.
We do not send unsolicited email except, from time to time, to inform you of any special offers on our web site.

Any disputes will be, wherever possible, resolved no later than 14 days from the day the complaint is registered. This does not affect your statutory rights.
We invite you to register with us to make your future ordering easier and to receive Fashion Article news

Francois Bouttier Studio
5 Shire Hall Plain,
Holt, Norfolk, England
NR25 6BG
Tel No: 01263 711148
Email Us Anytime (click here)

STORE OPENING: Monday - Saturday 10:00am - 5:30 pm
Women's Designer Fashion Clothing by brand and designers including: Karma Sheepskin, Lulu Guiness Bags, Marella, Maxmara Mainline, Weekend Maxmara, Melissa, SportMax, Marc Cain, Moschino Cheap & Chic, Save the Queen, Missoni Scarves, Stills
©2006 Francois Bouttier