Terms and Conditions

Terms and Conditions


Deliveries

We use all major couriers to Europe & Overseas, we will advise at the time of dispatch by email tracking details and which courier has been selected, we aim to deliver within 3/5 days.

Delivery Charges for each order
UK Standard deliveries by Royal Mail on a 'signed for basis' 2-3 Days FREE

United Kingdom Next Day before 1pm GBP 5.00 Royal Mail (FREE spend £249+)
Southern Ireland GBP 5.00 (FREE spend £249+)
Eurozone Flat Rate GBP 25.00 (FREE spend £249+)
European Countries GBP 25.00 (FREE spend £249+)
USA and Canada GBP 25.00(FREE spend £249+)
Rest of the world GBP 30.00(FREE spend £249+)

*** We regret we are unable to dispatch items to some countries please see the list


Deliveries to non EU countries.

UK VAT currently 20% will not be charged.
Please be aware that local tax or duty may become payable to the courier if applicable at the point of delivery.
Channel Islands will not be subject to VAT.

Terms and conditions

We use all major couriers to Europe & Overseas, we will advise at the time of dispatch by email tracking details and which courier has been selected, we aim to deliver within 3/5 days.

Deliveries
UK Standard deliveries by Royal Mail on a 'signed for basis' 2-3 Days FREE


Delivery Charges for each order

United Kingdom Next Day before 1pm by Royal Mail £5.00 (FREE £249+)


Southern Ireland GBP 5.00 (Free until 23rd December)
Eurozone Flat Rate GBP 25.00 (Free £249+)
European Countries GBP 25.00 (Free £249+)
USA GBP 25.00 (Free £249+)
*** We regret we are unable to dispatch items to some countries please see the list
Deliveries to non European countries
UK VAT currently 20% will not be charged at checkout.
Please be aware that local tax or duty may become payable to the courier if applicable at the point of delivery.
Channel Islands will be subject to a full VAT refund on any purchase or if an email order you will be advised of the net figure over the telephone.

Exchanges & Returns
You may return your item for an exchange or a full refund, provided, we are notified by telephone 01263 711148 or email within 48 hours of receipt of goods ( Details may be found at the bottom of this page). This does not affect your statutory right.Regrettably, any 'sale item' or 'discounted item' cannot be refunded nor can we issue a store credit unless we have been notified by telephone 01263 711148, in writing or email to info@francoisbouttier.co.uk of your intention to return goods and have requested a refund within 48 hours of receipt of items, however, the exchange for a different size procedure previously explained will apply for UK only, for rest of the World charges for re sending exchanges will apply and we will advise on this cost, after payment has been received the item or item's will be dispatched.

You must also ensure the item is in it's original condition which will been checked and confirmed by our staff on receipt. ( please ensure no labels/tickets have been removed).

If your item is to be exchanged and not in stock, we will inform you by telephone and/or email. Any payments made will be automatically refunded.

You must return any items within 14 business days of the date the order was received, we will not charge for the re-sending of an item for exchange, alternatively, you may have a full refund or a store credit to the value of the purchase price, any costs incurred in returning goods will be at your expense. We recommend you send any goods on a signed for basis, if you are unsure of sizes, please call us prior to processing your order so we may help.

Our store credit is valid for 6 months either on the web-site or in our store Francois Bouttier Studio, 5 Shirehall Plain, Holt, Norfolk. NR25 6BG. UK


All returns should be received within 14 business days from date of receipt of goods, returns received after 14 business days will be accepted at our discretion any further postage costs incurred will be at your expense.
All complaints regarding goods, delivery times, service, or if you feel that you have not been treated in a fair and reasonable manner should be notified by Post within 7 working days of receipt of goods to: Francois Bouttier Studio, 5 Shirehall Plain, Holt, Norfolk, NR25 6BG
You can also contact us by email: info@francoisbouttier.co.uk or by phone on 01263 711148 Fax 01263 861641

Any complaints are dealt with in strict confidence and will be confirmed by post, telephone or email within 7 working days of the complaint.

All prices on the website are inclusive of UK VAT but exclude non UK postage and packing.

Security

You will be transferred to the Sagepay or Paypal secure website to enter your card and address details or your Paypal account if applicable based on your payment selection

sagepay & Paypal are one of the largest credit card processing companies in the world.

If you do not feel happy entering your credit card number, please do give us a call on 01263 711148 and we will process your order over the phone.

Privacy Policy
We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The type of information we will collect about you includes: Your Name, Address, Telephone Number, E-Mail Address, Credit/Debit Card details (for telephone orders only)

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. Any personal information which we hold will be held securely in accordance with our internal security policy.
We use your email address to send acknowledgement of orders.

Your email address is confidential and will not be passed to third parties, unless ordered otherwise by an official body.
We do not send unsolicited email except, from time to time, to inform you of any special offers on our web site.

Any disputes will be, wherever possible, resolved no later than 14 days from the day the complaint is registered. This does not affect your statutory rights.
We invite you to register with us to make your future ordering easier and to receive Fashion Article news

Francois Bouttier Studio
5 Shire Hall Plain,
Holt, Norfolk, England
NR25 6BG
Tel No: 01263 711148
Email Us Anytime (click here)

STORE OPENING: Monday - Saturday 10:00am - 5:30 pm
Women's Designer Fashion Clothing by brand and designers including: Karma Sheepskin, Lulu Guiness Bags, Marella, Maxmara Mainline, Weekend Maxmara, Melissa, SportMax, Marc Cain, Moschino Cheap & Chic, Save the Queen, Missoni Scarves, Stills
©2006 Francois Bouttier