How do I return an item?

Exchanges & Returns You may return your item for an exchange or a full refund, provided, we are notified by telephone 01263 711148 or <"mailto:info@francoisbouttier.co.uk">info@francoisbouttier.co.uk within 48 hours of receipt of goods ( Details may be found at the bottom of this page). This does not affect your statutory rights You must also ensure the item is in it's original condition which will been checked and confirmed by our staff on receipt. ( please ensure no labels/tickets have been removed). If your item is to be exchanged and not in stock, we will inform you by telephone and/or info@francoisbouttier.co.uk Any payments made will be automatically refunded. You must return any items within 14 days of the date the order was placed, we will not charge for the re-sending of an item for exchange, alternatively, you may have a full refund or a store credit to the value of the purchase price, any costs incurred in returning goods will be at your expense. We recommend you send any goods on a signed for basis, if you are unsure of sizes, please call us prior to processing your order so we may help. Our store credit is valid for one year either on the web-site or in our store Francois Bouttier Studio, 5 Shirehall Plain, Holt, Norfolk. NR25 6BG. UK

Regrettably, any 'sale item' or 'discounted item' cannot be refunded nor can we issue a store credit unless we have been notified by telephone 01263 711148, in writing or info@francoisbouttier.co.uk of your intention to return goods and have requested a refund within 48 hours of receipt of items, however, the exchange for a different size procedure previously explained will apply in the UK only, for rest of the World charges for resending exchange item or item's will apply and we will advise on this cost, after payment has been received the item will be dispatched.
All returns should be received within 14 days from date of order, returns received after 14 days will be accepted at our discretion any further postage costs incurred will be at your expense. All complaints regarding goods, delivery times, service, or if you feel that you have not been treated in a fair and reasonable manner should be notified by Post within 7 working days of receipt of goods to: Francois Bouttier Studio, 5 Shirehall Plain, Holt, Norfolk, NR25 6BG You can also contact us by email: info@francoisbouttier.co.uk or by phone on 01263 711148 Fax 01263 861641 Any complaints are dealt with in strict confidence and will be confirmed by post, telephone or email within 7 working days of the complaint. We invite you to register with us to make your future ordering easier and to receive Fashion Article news Francois Bouttier Studio 5 Shire Hall Plain, Holt, Norfolk, England NR25 6BG Tel No: 01263 711148 Email Us Anytime (click here) STORE OPENING: Monday - Saturday 10:00am - 5:30 pm Women's Designer Fashion Clothing by brand and designers including: Marella, Maxmara Mainline, Weekend by Maxmara, SportMax, MaxMara Studio, Marc Cain Fashion, Moschino Cheap & Chic, Save the Queen, Escada Sport, Custo Barcelona, Ash shoes, Meliissa shoes ©2006 Francois Bouttier Holt Norfolk UK