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Exchanges & Returns
You may return your item for an exchange or a full refund, provided, we are notified by telephone 01263 711148 within 48 hours of receipt of goods ( Details may be found at the bottom of this page). This does not affect your statutory rights
You must also ensure the item is in it's original condition which will been checked and confirmed by our staff on receipt. ( please ensure no labels/tickets have been removed).
If your item is to be exchanged and not in stock, we will inform you
by telephone and/or email.
Any payments made will be automatically refunded.
You must return any items within 14 days of the date the order was placed, we will not charge for the re-sending of an item for exchange, alternatively, you may have a full refund or a store credit to the value of the purchase price, any costs incurred in returning goods will be at your expense. We recommend you send any goods on a signed for basis, if you are unsure of sizes, please call us prior to processing your order so we may help.
Our store credit is valid for one year either on the web-site or in
our store Francois Bouttier Studio, 5 Shirehall Plain, Holt, Norfolk.
NR25 6BG. UK
Regrettably, any 'sale item' or 'discounted item' cannot be refunded
nor can we issue a store credit unless we have been notified in writing,
fax, or email of your intention to return goods and have requested a
refund within 7 days of receipt of items, however, the exchange for a
different size procedure previously explained will apply.
All returns should be received within 14 days from date of order, returns
received after 14 days will be accepted at our discretion any further
postage costs incurred will be at your expense.
All complaints regarding goods, delivery times, service, or if you feel that you have not been treated in a fair and reasonable manner should be notified by Post within 7 working days of receipt of goods to: Francois Bouttier Studio, 5 Shirehall Plain, Holt, Norfolk, NR25 6BG
You can also contact us by email: info@francoisbouttier.co.uk or by phone on 01263 711148 Fax 01263 861641
Any complaints are dealt with in strict confidence and will be confirmed by post, telephone or email within 7 working days of the complaint.
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